Overview
How to set up phone functions in Microsoft Teams.
Issue
Once you have implemented these instructions, you will no longer have to dial 9 to get an outside number and the 1 before the area code is optional.
Step by Step Instructions
From the Teams home screen, click on Calls and you will see the keypad and your phone number.
To begin the process, make sure your Teams is in full screen mode. Then click the three-button matrix to the left of your picture or initials in the upper right of the Teams client.
A drop-down menu appears, and you will select Settings.
You are now in the Settings area, click on calls.
Now, make sure “Forward all calls” is in the off position.
Next, set up what to do with calls if you cannot answer. These are the default settings and will work best for most users. Using the chevrons inside the boxes will give you more settings for special circumstances and needs. If you have questions about changing any of these settings, please call the help desk for assistance.
If you choose, you can also change the ring tone for calls, forwarded calls and delegated calls. In this example, I changed the ring tone for calls to me and left the other two choices, which are not usually employed, at the default setting.
You can also set your Teams phone to ring on your computer speakers as well as your headset. To do this, you need to set up a secondary ringer. Open “Settings” again from inside Teams app.
Select “Devices”
Under the “Audio” section, scroll down to “Secondary Ringer” and click the chevron to drop down your choices. Select “Speakers”, and your phone will ring through the computers speakers as well as in your headset to make sure you hear all calls, including when you do not have your headset on.
Next, let’s look at managing voice mail.
To record your voice, click on Record a greeting. You will initiate an auto call within Teams, and you simply follow the prompts.
You can also use text-to-speech for your greeting by typing it in this box.
When you get voice mail, the system notifies you by email.
When you open the email, you will see a transcription of the message and the message is included as an audio file.
Finally, you can sync your Out-of-Office voice mail with your Outlook automatic replies.
Check the box and enter your custom greeting.
