Microsoft Intune is the management platform utilized by the College to deploy policies, software and settings to campus owned devices. Computers should check in with Intune automatically, but there are times where a manually sync is needed.
Examples for when a manual sync may be needed are;
- An updated version of the Lockdown Browser is available, but your device has not checked in to download the update.
- A user has been granted VPN access, yet the Cisco Secure Client has not been installed in the background
- You have been given an Adobe license to use Acrobat, but are still waiting for Adobe Creative Cloud to install.
To initiate a manual update, follow the steps below.
- Open the Start Menu and click on Settings. The application can be searched for if it is not pinned to the Start Menu.
- Within Settings click on Accounts in the left-hand column.
- In the right-hand column in Accounts click on "Access work or school".
- From there click on the drop-down menu next to “Connected by ‘example@students.kckcc.edu’” and select Info.
- In this menu scroll down until you reach "Device sync status". Clicking on the "Sync" button below will initiate a manual sync with Intune.
You will see the text in that menu change to "The sync is in progress". Once it reports "The sync was successful" then your device has successfully checked in to Intune.
Please note that it may take up to 5 - 10 minutes for software to install in the background. You may also get notifications reporting that software was successfully installed.
If you run into an error such as "The sync could not be completed", please restart your device and try again. If that fails please contact our Help Desk line at 913-288-7479x2.